Shipping policy

Kamisori Harnisch UG
Last updated: 15th May 2025

1.  Worldwide Shipping

We ship to all countries using tracked and insured express services where available. A tracking number is provided with each shipment. Most packages require a signature upon delivery. We ship each piece directly to you and cannot deliver to P.O. boxes or parcel-forwarding addresses, as forwarders do not settle import charges and the parcel is returned to us.

2.  Shipping

Outside the EU: shipping is included on all orders of €150 or more. For orders below €150, a €25 shipping fee applies.
Within Germany and the EU: free express shipping from €350. Below that, rates are calculated at checkout based on weight and destination.

3.  Processing & Delivery Times

  • Processing time: 1–3 business days

  • Estimated delivery after dispatch:

    • Germany: 2–4 business days

    • EU: 3–7 business days

    • USA & Worldwide: 5–10 business days (DHL Express / UPS)

  • Handmade or rare items may take longer (noted on product pages).

4.  Taxes & Customs Duties

  • EU customers: VAT is included in the listed prices. No additional customs fees apply within the EU.

  • United States and most international destinations: import duties are calculated at checkout and paid by us in advance. Your parcel arrives with all duties settled — there is nothing to pay on delivery and no carrier handling fee.

  • For a small number of destinations this is not possible. In that case no duties are shown at checkout and local charges may apply on delivery.

  • We do not mark items as gifts or misrepresent declared values.

5.  Order Tracking

You will receive a tracking link by email when your order ships.
If you don’t receive tracking info within 3 business days, please check your spam folder or contact us.

6.  Packaging

Your order is carefully packed using eco-conscious and discreet outer packaging. Kamisoris are shipped in engraved wooden boxes or protective wraps where applicable.

7.  Delays & Lost Parcels

If your package is delayed, misrouted, or missing, please contact us.
We will assist with tracking or file a claim on your behalf. Claims must be reported within 30 days of shipping.

8.  Contact

For questions or urgent shipping needs, feel free to reach out:

patrick@kamisoriharnisch.com
Kamisori Harnisch UG (haftungsbeschränkt)
Windmühlenstraße 25
45147 Essen, Germany